por Frederico Barbosa | maio 20, 2025 | Articles
Monitoring Customer Satisfaction as a Results Lever Monitoring customer satisfaction is essential to understand how customers perceive our products and services, as well as to gain the opportunity to experience being a customer of our own company (although this is not...
por Frederico Barbosa | maio 6, 2025 | Articles
Optimizing the Call Center with a Customer-Centric Focus Operating call centers is a complex and costly activity. The possibilities of automation and the use of AI help and create opportunities to be captured. The future will remain complex and hybrid, combining...
por Frederico Barbosa | abr 22, 2025 | Articles
Organizational Structure Optimization Today, we have become accustomed to news about large layoffs in companies of different sectors and sizes. Cost-cutting driven by business context and market conditions appears as the main justification. Of course, periods of...
por Frederico Barbosa | abr 8, 2025 | Articles
Back Office Cost Reduction Operational efficiency is a competitive advantage to be achieved. One of the areas with significant potential for improvement is the back office. Reducing back office costs through productivity improvements and process automation enables...
por Frederico Barbosa | mar 25, 2025 | Articles
Strategic Sourcing The geopolitical context has caused significant impacts on global supply chains, resulting in inflationary pressures, interest rates increases, and higher overall production costs. Managing supplies strategically is therefore essential to the...
por Frederico Barbosa | jan 3, 2024 | Articles
Strategic Planning – Functional Areas Another year begins. Goals are renewed and new challenges are defined. The 2023 scenario appears even more complex for businesses. Internationally, we continue to witness a conflict in Europe, with severe impacts on supply chains...
